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The Gossip Train is the University of Colorado Ombuds’ series of blog posts and lunch and learns on all...
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I recently went to the movies with a friend. We walked into the movie theater and I identified where...
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Sharon Strand Ellison’s, Taking the War Out of Our Words: The Art of Powerful Non-Defensive Communication...
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Many of us know the ‘active listening’ techniques of paraphrasing, asking curious questions, using our...
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We all feel it. We all experience it. In ourselves. In others. Our internal resistance gets in our...
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Need to calm a combative conversation? Consider BIFF. No, I am not talking about Biff Tannen the bully...
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Latest Posts

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As a lifelong educator, and now an ombuds of almost...
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So you’re scheduled to give a big talk to a group of...
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Are you new to public speaking, or looking to enhance...
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Many of our blog posts focus on what to say and how...
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In the workplace, we all hope to make people feel better...

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    Leadership tips

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    4 Tips to Give Feedback Virtually
    @CUDenverOmbuds Lisa Neale gives timely insight on 4 steps you can take to successfully deliver feedback...
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    10 Steps for Overcoming the Fear of Making a Change
    Methodically Examining Fears
    In his recent book First Serve Yourself, Vik Kapoor curates a variety of concepts and strategies to facilitate...
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    Is ‘Getting on the Bus’ Hurting Your Team?
    Blurb: CU Denver|Anschutz Medical Campus Ombuds Lisa Neale shares insight from Laine Davey on how to...
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    3 Tips to Ending Endless Conversations
    A department chair came to our office complaining about their faculty meetings and asking for some help....
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    Cultural Competence the Pillar to Inclusion in the Workplace
    There are many characteristics individuals might aspire to embody in the workplace, such as being trustworthy,...
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    The Science Behind Kindness: Why Kindness Matters in the Workplace
    Happy new year to all! New beginnings and new opportunities abound and I believe it is the perfect time...
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    Avoid Unnecessary Conflict by Using These Phrases Instead
    In the workplace, we all hope to make people feel better when they surface concerns and issues. Our intent...
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    Curator's choice

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    What Is Conflict?
    Many of us would like to understand conflict better – whether it is to avoid, prevent, or navigate...
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    The Gossip Train: What Exactly is Gossip?
    The Gossip Train is the University of Colorado Ombuds’ series of blog posts and lunch and learns on all...
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    conflict-map-fisher-example
    Ever try conflict mapping?
    As a conflict resolution practitioner, I use many different tools to analyze a conflict. This improves...
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    no-but
    But... Don't Say It!
    "Buts" are everywhere... in our daily language. Rarely are they helpful. Read this article to take a...
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    Be Like Abe: Effectively Use Humor to Diffuse Conflict and Tension
    We’ve all heard the proverb; laughter is the best medicine. That’s because it relieves stress, elevates...
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    10 Steps for Overcoming the Fear of Making a Change
    Methodically Examining Fears
    In his recent book First Serve Yourself, Vik Kapoor curates a variety of concepts and strategies to facilitate...
    Read More

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