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Blog 12-17-25
The Tension Between Being Seen and Giving Credit: Reflections inspired by Allison Fragale’s Likeable Badass
When I started the “Likeable Badass” series back in September, I didn’t expect it to follow me around...
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Status or Power: Which One Are You Using Today?
I have been spending time with Allison Fragale’s work from her book, “Likeable Badass,” which explores...
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Build Allies and Advocates
I have been loving Allison Fragale’s Likable Badass framework, and this week’s theme, building allies...
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Tell Your Story (Before Someone Else Does)
Have you ever realized that someone else’s version of your story got told before you had the chance to...
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Make the First Ask
Have you ever waited just a little too long to ask for something important, a resource, a meeting, a...
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The Power of Warmth & Assertiveness
In the workplace, it’s easy to think we have to choose between being nice or being direct. But the truth...
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Blog 9-24
Credibility at Work: It Takes More Than Being Right
I’ve seen time and again that conflict isn’t always about the issue itself, it’s about whether people...
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Matt's Blog Post
The Power of Coachability: Growing Through Tough Conversations
I once worked with a visitor who had received some difficult feedback from their supervisor: you’re not...
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Feeling Stuck at Work? Try an Ombuds-Approved Appreciative Inquiry Tune-Up
If work has been feeling stale lately, you’re not alone. Many of us hit stretches where our days feel...
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Flow at Work: Noticing the Moments That Pull You In
In my last post, I shared how the Japanese concept of ikigai, your reason for being, often reveals itself...
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Where’s Your Ikigai Whispering?
Reflections on meaning, purpose, and why we keep showing up Over the weekend I read Ikigai: The Japanese...
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Lessons from a Sling: Conflict and Healing
Three weeks ago, I had shoulder surgery to repair my rotator cuff. The procedure involved repairing a...
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When Volunteering at Work Isn’t “Extra,” It’s a Career Move
In my last two posts, I wrote about the unexpected power of showing up, whether by attending a professional...
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Jess Rawski, Jen Michel, Melissa Buckley and Liz Hill at the Arbitration Institute
Why I Showed Up: Leadership, Presence, and Supporting Our Dispute Resolution Community
In my last post, I shared how volunteering in professional associations has shaped my career in unexpected...
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More Than a Job: How Volunteering in Professional Associations Can Transform Your Career
It started with a committee. A small project. A “sure, I’ll help with that.” Looking back, I can see...
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Supporting an Overwhelmed Leader: A Quiet Kind of Leadership

As an organizational ombuds, I often encounter individuals struggling under the weight of overwhelmed...
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Negotiate Smarter: A Star Wars Lesson in Understanding Interests
May the 4th recently passed, a date playfully known as “Star Wars Day” thanks to the similar...
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Handling Hard Conversations with EASE (and a Bit of Stoic Wisdom)
At the recent International Ombuds Association Conference in Miami, I attended a session by Dr. Brent...
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Remembering How Brain Science and Community Help Us Navigate Workplace Conflict
This week, I had the joy of reconnecting with ombuds colleagues from around the globe at the International...
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Staying in Relationships When You Differ
My colleague Jenn Mahony recently posed a great question in a LinkedIn group I belong to: How do you...
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Vulnerability, Resilience, and the Stories We Tell Ourselves
Brené Brown, a leading researcher on vulnerability and shame, defines these concepts through grounded...
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Beyond Being Right: How Perspective, Humility, and Kindness Shape Conflict
It is not unusual to hear that if “that” person changed their behavior, there wouldn’t be a problem....
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Navigating the Line Between Unsafe and Uncomfortable
The line between being “uncomfortable” and “unsafe” has become a significant...
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Dana's blog post
If you struggle with goal setting, try this instead
Goals and I do not get along. For years, I would join millions of people on New Year’s Day to set aside...
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