This week, I had the joy of reconnecting with ombuds colleagues from around the globe at the International Ombuds Association Annual Conference in Miami, Florida. There were many thought-provoking sessions, hallway conversations, and opportunities for sharing experiences.
In response to my conference-wide invitation to share a key reminder or piece of wisdom for this week’s Ombuzz post, Kristine Paranica, the University Ombudsperson at North Dakota State University offered this: understanding brain science helps us better navigate our own conflict experiences and support others more effectively. When we understand how our brains respond under stress and how easily we can slip into judgment, defensiveness, or shutdown, we are more likely to pause, reflect, and respond intentionally. That shift can open the door to clarity, connection, and better outcomes.
Kristine also reminded us of the importance of community. Conflict can be isolating, especially in professional settings. But seeking out connection, whether it’s a trusted colleague, a team conversation, a professional community, or simply knowing you’re not alone, can help us stay grounded and find our way forward.
So here’s the message for this post: When tension shows up at work, pause. Notice what’s happening in your body and your brain. Try curiosity before judgment. And remember that you don’t have to navigate it all on your own. Sometimes, a little science and a little community can go a long way.
By: Elizabeth Hill, Associate Director, University of Colorado Boulder Ombuds Office and Co-editor of Ombuzz