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When Volunteering at Work Isn’t “Extra,” It’s a Career Move

In my last two posts, I wrote about the unexpected power of showing up, whether by attending a professional event or volunteering within a broader community. But showing up isn’t limited to external networks or association roles. Sometimes the most impactful opportunities to grow and lead start right where we work. That was certainly true

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Jess Rawski, Jen Michel, Melissa Buckley and Liz Hill at the Arbitration Institute

Why I Showed Up: Leadership, Presence, and Supporting Our Dispute Resolution Community

In my last post, I shared how volunteering in professional associations has shaped my career in unexpected ways. This week, I want to reflect on a quieter but equally meaningful lesson about the value of simply showing up. Last week, I attended the ABA Section of Dispute Resolution’s Arbitration Institute in Denver. I’m not an

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Woman wearing a volunteer badge

More Than a Job: How Volunteering in Professional Associations Can Transform Your Career

It started with a committee. A small project. A “sure, I’ll help with that.” Looking back, I can see how those small yeses became something much bigger. They shaped not only my career, but also my confidence, skills, and sense of purpose. One of my earliest volunteer roles was with the ABA Law Student Division

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Stressed man

Supporting an Overwhelmed Leader: A Quiet Kind of Leadership


As an organizational ombuds, I often encounter individuals struggling under the weight of overwhelmed leadership. The consequences are familiar: stress, distraction, inconsistency, and a creeping sense of disengagement across a team. A recent article from Admired Leadership Field Notes captures this dynamic with remarkable clarity. According to Admired Leadership, an overwhelmed leader is more than

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Negotiate Smarter: A Star Wars Lesson in Understanding Interests

May the 4th recently passed, a date playfully known as “Star Wars Day” thanks to the similar sound of “May the fourth be with you” and the iconic “May the Force be with you.” As many of you know, I enjoy using pop culture to illustrate conflict resolution concepts. Star Wars offers a fantastic lens

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Two individuals at a table talking.

Handling Hard Conversations with EASE (and a Bit of Stoic Wisdom)

At the recent International Ombuds Association Conference in Miami, I attended a session by Dr. Brent Epperson and Dr. Laura Armstrong that introduced a coaching model called EASE. EASE is short for Empathize, Acknowledge, Solve, and Explore. Although the model was designed with ombuds work in mind, I kept thinking about how useful it is

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Remembering How Brain Science and Community Help Us Navigate Workplace Conflict

This week, I had the joy of reconnecting with ombuds colleagues from around the globe at the International Ombuds Association Annual Conference in Miami, Florida. There were many thought-provoking sessions, hallway conversations, and opportunities for sharing experiences. In response to my conference-wide invitation to share a key reminder or piece of wisdom for this week’s

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